Are you wondering “Is there a power cut in my area today?” or “Why is the electricity not working in my area?”
You can check electricity outages, power cut schedules and report electricity breakdowns online using the official Ceylon Electricity Board (CEB) services.
This guide explains how to check power cuts in Sri Lanka today, how to check whether your area is affected, how to report a power failure, and what to do if the electricity has gone off without prior notice.
How to Check Power Cuts in Sri Lanka Today
The easiest way to check current electricity outages is through the official CEB Care online portal.
The CEB Care portal provides services including Outages, Power Cut Schedule and Complaints.
Step-by-step
- Open the official CEB Care website.
- Go to the Outages section.
- Check the available outage information.
- Select or identify your relevant area if the service provides area-based information.
- Check whether an outage has been reported.
- If your area is affected, check the available restoration information.
You should use the official CEB website rather than relying only on Facebook posts or WhatsApp messages because outage information can change quickly.
Official CEB Care: CEB Care – Electricity Outages & Power Cut Information
How to Check the CEB Power Cut Schedule
If a scheduled power interruption has been announced, you can check the CEB Power Cut Schedule online.
The official CEB Care system provides a dedicated Power Cut Schedule service.
To check the schedule:
- Visit the CEB Care website.
- Open Power Cut Schedule.
- Check the date.
- Find your relevant area or group.
- Check the scheduled time.
- Note the expected electricity interruption period.
Keep in mind that a scheduled power cut and an unexpected breakdown are different.
A scheduled interruption is normally planned in advance, while an unexpected outage can occur because of equipment failure, damage to distribution lines, weather conditions or other technical problems.
How to Check If There Is a Power Cut in My Area
If the electricity has suddenly gone off, first check whether the problem is affecting only your house or the surrounding area.
Check these things:
- Are your neighbours also without electricity?
- Are streetlights working?
- Is electricity available in nearby buildings?
- Has your circuit breaker/trip switch operated?
- Is there any visible damage to an electricity line?
If neighbouring houses also have no electricity, there may be a wider distribution outage.
You can then check the CEB outage information or contact CEB.
What to Do If There Is No Electricity but No Scheduled Power Cut
Sometimes electricity can disappear even when there is no scheduled power cut.
This may be an unplanned power outage or breakdown.
Possible reasons include:
- Distribution line faults
- Transformer problems
- Equipment failure
- Accidental damage to electricity lines
- Severe weather
- Emergency maintenance
- Other technical problems
In this situation, check the official CEB outage information first.
If the outage is not listed, you can report the breakdown to CEB.
How to Report a Power Failure to CEB
If there is an electricity breakdown in your area, you can submit a complaint through the official CEB Care system.
The CEB online complaint form allows customers to provide information such as:
- Account number
- Name
- Address
- Mobile phone number
- Email address
- Complaint category
- Details of the electricity problem
You can then submit the complaint online.
CEB Online Complaint: Report a CEB Electricity Breakdown Online
CEB Power Cut Hotline Number
If you need to contact CEB regarding an electricity problem, the CEB website lists 1987 as its Call Center number.
CEB Hotline: 1987
You can use the hotline to obtain assistance regarding electricity-related problems.
When contacting CEB, keep your electricity account number and address available if possible. This can make it easier to identify your connection and location.
How to Check Power Outages Online
The official CEB Care portal provides an online outage map/service that can be used to check electricity outage information.
Steps:
CEB Care → Outages → Check your area
The official outage service is available online and is preferable to unofficial outage maps or social-media posts.
Check CEB Outages: CEB Official Outage Information
CEB Power Cut vs Electricity Breakdown
It's important to understand the difference.
| Type | Meaning |
|---|---|
| Scheduled Power Cut | Electricity interruption planned in advance |
| Unplanned Outage | Unexpected electricity interruption |
| Breakdown | Technical fault affecting electricity supply |
| Maintenance | Electricity may be interrupted while work is carried out |
| Area Outage | Several customers in an area may lose electricity |
If the electricity suddenly goes off without warning, don't automatically assume that there is a nationwide power cut.
It may be a local distribution fault.
What to Do During a Power Cut
When the electricity goes off, follow these simple precautions.
1. Switch off sensitive electrical equipment
Unplug computers, televisions and other sensitive equipment if appropriate.
2. Check your circuit breaker
If electricity is available in the neighbourhood but your house is still without power, check your main breaker or trip switch.
3. Don't touch damaged electrical wires
If you see a fallen or damaged electricity line, stay away from it and keep other people away.
4. Check official outage information
Use the CEB online outage service to see whether the problem has been reported.
5. Report the problem if necessary
If the outage is not listed, contact CEB or submit an online complaint.
How to Know When Electricity Will Come Back
For an unexpected outage, there may not always be an immediate restoration time available.
The restoration time can depend on:
- Type of fault
- Location
- Damage to equipment
- Weather
- Number of affected customers
- Repair requirements
- Accessibility of the affected area
Therefore, be careful with social-media posts claiming an exact restoration time unless the information comes from an official source.
CEB Electricity Services You Can Use Online
The official CEB Care portal provides several useful services, including:
- Electricity outage information
- Power cut schedules
- Electricity complaints
- Bill payments
- e-Bill registration
- Customer account services
The CEB Care portal currently identifies Outages, Power Cut Schedule and Complaint among its services.
Frequently Asked Questions
Is there a power cut in Sri Lanka today?
Power interruptions can vary by location. Check the official CEB outage service and power cut schedule for the latest information rather than relying on old schedules.
How can I check today's power cut schedule?
Visit the official CEB Care website and open the Power Cut Schedule section.
How can I check if my area has a power outage?
Use the official CEB outage service and check whether an outage affecting your area has been recorded.
What is the CEB emergency number?
The CEB website lists 1987 as its Call Center number.
How do I report a power failure?
You can report an electricity breakdown through the CEB Care online complaint form or contact CEB through its official channels.
Why is my electricity off when there is no scheduled power cut?
It could be an unexpected local breakdown, equipment fault, line problem, maintenance issue or another technical problem. Check the CEB outage service and report the issue if necessary.
Can I check CEB outages online?
Yes. CEB provides an official online outage service through CEB Care.
Important: Use Official CEB Information
Power-cut information can change during the day. A schedule shared on social media may be outdated or may apply only to a particular area.
For the most reliable information, check the official CEB services before making plans based on a power-cut schedule.
Official CEB Website: Ceylon Electricity Board
CEB Care: CEB Care Online Portal
Conclusion
Checking a power cut in Sri Lanka is easier when you use the official CEB online services.
If your electricity is not working:
- Check whether your neighbours are also affected.
- Check the CEB Outage service.
- Check the Power Cut Schedule.
- Check your household circuit breaker.
- Report the problem if necessary.
- Contact CEB on 1987 if you need assistance.
Bookmark this guide so you can quickly check Sri Lanka power cuts, CEB outages and electricity breakdown information whenever you need it.
